How the decision is made
Pilots assess wind speed, direction and visibility in the hours before dawn, using a fixed set of limits agreed before the season starts — not a judgement call made under pressure to fly anyway. If conditions fall outside those limits, the flight is cancelled rather than risked.
When you'll find out
You'll be notified by WhatsApp or phone as early as possible, usually the night before or in the very early morning, so you can adjust your plans with minimal disruption.
Your options if it happens
- Rebook for the next available morning during your stay, at no extra cost
- Request a full refund of whatever you've paid, deposit or in full
Planning around it
If your schedule allows, avoid booking your balloon flight for your very last morning in Marrakech — a one-day buffer gives you a rebooking option if needed.